RingEX
January 22, 2026

RingEX

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingEX

RingEX is our hub for internal and external communications. Having the ability to utilize a call tree amongst the sales team allows us to screen spam calls. The soft phone number lets us avoid having to use actual business mobile lines with a cell carrier. The AI receptionist helps answer simple questions and lets us know who's serious about meeting with us and who's not.

Pros

  • Integrates great with our CRM.
  • We have the ability to make calls from our soft line or the main company number.
  • We can run meetings through the platform if need be.

Cons

  • AI note taking on calls does not always capture the info of the call accurately.
  • The phone app and the app on my CPU don't seem to talk to each other.
  • No need for guest contacts.
  • The texting function does not automatically log to our CRM.
  • We've been able to hold off from hiring someone to manage a reception desk.
  • Connectivity from anywhere.
  • Cost savings from not having to purchase a VoIP system from a major telecommunications provider.
There are instances where a call might not go all the way through. And there are times when it says 'weak network' even though the network is strong. This isn't a major issue for us, but it does happen. Service is good and reliable overall, however.
Call trees and call forwarding almost guarantee that a call will be answered. An AI receptionist is amazing when call volumes are higher or everyone is engaged with something else.

Do you think RingEX delivers good value for the price?

Yes

Are you happy with RingEX's feature set?

Yes

Did RingEX live up to sales and marketing promises?

Yes

Did implementation of RingEX go as expected?

Yes

Would you buy RingEX again?

Yes

RingEX is great for situations where we receive or make calls on one platform and can seamlessly switch to another (e.g., CPU to mobile or vice versa) without the person on the other end knowing. We would rather use our CRM for virtual meetings because it automatically logs, unlike RingEX's video calling.

RingEX Feature Ratings

9.8
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
10
User templates
10
Call reports
10
Directory of employee names
9
10.0
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
Not Rated
10.0
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
10.0
Mobile app for iOS
Not Rated
Mobile app for Android
10

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