Item: RingEX
Rating: 8
Author: Monisola Alashi

Overall Satisfaction with RingEX

Use Cases and Deployment Scope

RingCentral is used for all our business client calls and for some intra-organizational messaging. It helps us keep track of our incoming and outgoing calls. Additionally, because we have the app on our mobile phones, it comes in handy when we are on the move. We can pick up our calls and respond to clients on the go, which means fewer missed calls and communications. Additionally, we can keep our work communications separate from our personal calls without using 2 devices.

Pros and Cons

Pros

Keeps call notes with the call assistance.
I can view my text messages and calls at a glance on the desktop.
Connecting calls on the app seamlessly.
The customer service is particularly hands on and helpful.

Cons

It will be nice to have more text room monthly.
Providing clear instructions on how to access features, as most features are buried in the tabs.
The ability to redial a number without having to go back to the settings buttons on the landlines will be nice.

Return on Investment

Direct number lines for each station, means better work productivity.
In app messaging also means better staff collaborations.
Dedicated call lines also mean wider client reach.

Reliability and Availability

I am rating it 9 because I have not experienced any major connectivity issues. We have had a few technical issues, but they were resolved by either rebooting the system or getting help from the technical department for those we could not resolve on our own.

Unified Communications Solution

The fact that we can call, message, and communicate largely from one platform reduces distractions, increasing productivity. Additionally, we can easily pull our log trials to see the use for each staff member and client. The added feature that call assistance provides enables us to focus on giving our clients the attention they deserve, as we can complete our minutes after the call with the notes. That way, we won't miss anything.

Key Insights

Do you think RingEX delivers good value for the price?

Yes

Are you happy with RingEX's feature set?

Yes

Did RingEX live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of RingEX go as expected?

Yes

Would you buy RingEX again?

Yes

Other Software Used

Microsoft Teams, Beehively, QuickBooks Desktop Enterprise

Likelihood to Recommend

RingCentral is generally good for business calls, as its mobile features, combined with landline office options, are great for communication on the go. It is also an affordable option to have a mobile cellular device if you have a lot of staff. Setup especially for multilevel authorization can be a hassle but it works well if well set up, you would have to get help in rectifying this if not calls might be redirected to the wrong extensions and changing it is not very straight forward.

RingEX Feature Ratings

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