ADP makes life easy
March 02, 2018

ADP makes life easy

Robert Simeral | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with RUN Powered by ADP

We are currently using ADP's RUN for four separate entities that are all managed through our central office. ADP made it simple to link all four accounts so that I can access all four entities from a single login. ADP allowed us to tailor our features (such as payroll processing, HR support, and 401k) for each entity based on its needs. The site itself is easy to use and has made processing payroll easier due to its simplified layout.

We did opt to include the HR support. This has allowed up to easily update our handbook (and will ensure the handbook stays up to date) and has provided numerous documents that have proven useful during performance reviews and onboarding.
  • The key strength of ADP's Run is the simplicity of their web portal. Site navigation is easy thanks to large Icons and clearly described links. Every feature seems to be accessible within 2 to 3 clicks.
  • ADP's support is very helpful. I have called in a few times and the wait is never long to reach a support rep. The support has been able to address any issues I've had in a timely manner and will stay on the line to walk through steps until I am comfortable with them.
  • The sales reps are great. They did a great job of walking through the features and comparing them to my current provider. They came onsite to help with the transition to ADP, and even came to walk us through the first couple payrolls to make sure all the steps were understood.
  • One feature that would be useful is a recall option when submitting payroll. An option to redo a payroll within 30 minutes of submitting would be a useful feature that would cut back on the chances of making a mistake.
  • ADP is slightly less expensive than our previous payroll company, and their special offer for transitioning helped save us even more money.
  • The website's simplicity has cut down on the amount of time it takes to run payroll which makes more time to deal with other tasks.
Compared to Paycor, ADP's web portal is much easier to navigate and use which has made running payroll easier. While the overall features are similar, ADP has more options such as integrating an HR support feature and linking to a 401k that make it more flexible. I have also found that generating reports is much easier in ADP's site, especially since it auto generates some key reports as soon as payroll is run.
ADP RUN seems to be very well suited towards smaller businesses. The site is simple to use and has plenty of features for handling payroll and basic HR functions. I think the system would be a bit cumbersome to use with a larger number of employees (25+), unless you opted to use their time and attendance program.