RUN Powered by ADP®: Better Options for Your Business with Some Down Sides
December 06, 2022

RUN Powered by ADP®: Better Options for Your Business with Some Down Sides

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with RUN Powered by ADP®

Had most of these in place prior. If we were hiring I would look into the ZipRecruiter. Otherwise, haven't really used these features.
It is our payroll company. It takes all our input every two weeks and does direct deposit. During tax time, it takes care of the W-2's. Since we do a lot of other things through other vendors (401K, Insurance) it can be a little taxing at times to make sure everything is set up right. Our first rep was really good but our new one is not as good and so these things are more difficult.
  • Good portal
  • Offers webinars
  • Marketplace
  • Keep getting sent to another department
  • More tutorials
  • Show how to in webinars
  • I do payroll on my own and relatively fast.
  • Don't have to wait for others to do it as long as I can figure it out.
  • Sometimes have to wait or can't find/get the answer to a question.
People access their own paystubs, tax documents, and the marketplace.
ADP is better option in my opinion. We were charged for direct deposit which is ridiculous. Communication was poor, and mistakes were made on payroll often by their account manager (at Paychex). There is a lot more offered at ADP.

Do you think RUN Powered by ADP® delivers good value for the price?

Yes

Are you happy with RUN Powered by ADP®'s feature set?

Yes

Did RUN Powered by ADP® live up to sales and marketing promises?

Yes

Did implementation of RUN Powered by ADP® go as expected?

Yes

Would you buy RUN Powered by ADP® again?

Yes

The ease of the portal makes this nice. The more you go through them the easier. If you use other platforms for things like 401K, it makes it more difficult. Having a good rep is so important. The one who I started with was great, but he left and my new one just sends me to their helpline which I could do to begin with. Better than other options, but with any large company, you have to luck out with who you have helping you.

RUN Powered by ADP® Feature Ratings

Pay calculation
9
Support for external payroll vendors
7
Off-cycle/On-Demand payment
8
Benefit plan administration
4
Direct deposit files
10
Salary revision and increment management
10