Ongoing learning process
December 06, 2022

Ongoing learning process

Karen Williams | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with RUN Powered by ADP®

I process client's weekly, biweekly, and monthly payroll. Unfortunately, when there is a problem with payroll and need to call RUN Powered by ADP®, it depends on which representative you get if it helps you or creates a bigger problem. I have had a lot of good help with close to an equal amount of bad help in the past year.
  • Ease of information entry
  • Keeping you informed of things needing to be done
  • Organization
  • Employee training
  • When addresses change something in place to make you check county taxes for a possible change.
  • Easier access to specific employees if needed for follow up.
  • Cut down on time to process payroll.
When the employees got used to using it time was freed up.
They both have their upside and downside.

Do you think RUN Powered by ADP® delivers good value for the price?

Yes

Are you happy with RUN Powered by ADP®'s feature set?

Yes

Did RUN Powered by ADP® live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of RUN Powered by ADP® go as expected?

I wasn't involved with the implementation phase

Would you buy RUN Powered by ADP® again?

Yes

Unfortunately, RUN Powered by ADP® employees does not inform you when an action that they are competing for you is going to cost extra money.

RUN Powered by ADP® Feature Ratings

Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10