Item: RUN Powered by ADP®
Rating: 9
Author: Verified User

Overall Satisfaction with RUN Powered by ADP®

HR Capabilities

We are a very small company and do not hire very frequently. We do not utilize the HR features.

Use Cases and Deployment Scope

We track the hours our employees work, track vacation and sick time balances and process payroll. It helps to manage our company's payroll and keep up with current limits and payroll laws. We transitioned to ADP over the summer and are happy with the results so far. We are a small company and this makes our business run smoother!

Pros and Cons

Pros

Sends Reminders
Tracks balances
Makes things easier

Cons

Building reports
Changing reports
More user friendly

Return on Investment

Time saving to process payroll
Less mistakes
Easier to check

Employee Self-Service

Employees are able to enter their sick and vacation time. We have one hourly employee that enters his hours.

Time Saving Features

Yes, these are definitely time savers. They are also helpful to avoid mistakes.

RUN ADP Mobile App

This helps employees access their pay stub and W2s. Also, very helpful

Alternatives Considered

Our old system was becoming obsolete

Key Insights

Do you think RUN Powered by ADP® delivers good value for the price?

Yes

Are you happy with RUN Powered by ADP®'s feature set?

Yes

Did RUN Powered by ADP® live up to sales and marketing promises?

Yes

Did implementation of RUN Powered by ADP® go as expected?

Yes

Would you buy RUN Powered by ADP® again?

Yes

Likelihood to Recommend

Very well suited for simple payroll. Custom reports could use a lot of work. It seems to go down and there is not a good work around. We did not receive notice that it was down until we contacted ADP to ask why it wasn't working properly. That's our main complaint.

RUN Powered by ADP® Feature Ratings

RUN Powered by ADP® Support

RUN Powered by ADP® Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Exceptional Examples of RUN Powered by ADP® Support

We had to add an employee's extra 457 contribution and my support person went above and beyond to get it set up!! Very good customer service! We have been very pleased with our customer service!

Support Rating

In all but one instance we have received instant support. The only exception was a very unusual situation where they had to reach out to another department.

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ADP - PROS AND CONS