Exceeds Expectations
April 14, 2020

Exceeds Expectations

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sage Intacct

Sage Intacct is used for the majority of our accounting needs. We are currently using the contracts module, prepaids module, and dashboards in addition to the base accounting product. We are using Sage Intacct to address our issues with automating our workflow and reducing the amount of time it takes for everyday tasks. Our integration with concur and salesforce with Intacct specifically allows us to automate and provide better reporting internally. Sage Intacct is only currently being used by the Finance department.

Pros

  • I find Sage Intacct incredibly easy to navigate and use as the user interface has been upgraded recently to be more user friendly to new users.
  • The product has a number of modules that we use that work seamlessly together such as Prepaids, Contracts, and Time and Expense and do not require much additional training in order to use.
  • I find the General Ledger Report is particularly useful for me in investigating variances, errors, etc. I am always able to narrow down what I am looking for using the search parameters and by clicking into transactions to find the originating entries.

Cons

  • The support system is also not very user-friendly and rarely gets any issues resolved. The support staff don't seem very knowledgeable and seem to have very limited accounting knowledge.
  • Sage Intacct seems to be designed for USD users first and there have been several instances of modules not working properly because we use CAD as our transaction currency and USD as our base currency.
  • There needs to be more automation included for foreign currencies, we cannot use the ACH payments module in Intacct to pay vendors from our bank because we are using CAD and Canadian banks.
  • The amount of time the accounts payable takes to enter vendor invoices into Sage Intacct with our invoice capture API with Concur saves an enormous amount of time for our A/P accountant.
I find the General Ledger, the Accounts Payable, and Accounts Receivable specifically useful. I am always able to narrow down what I am looking for whether it be a bill, invoice, or transaction very quickly.
The product has a number of modules that we use that work seamlessly together such as Prepaids, Contracts, and Time and Expense. The prepaid module allowed us to track prepaid expenses and amortize them automatically where we used to track them and expense them manually each month, saving us time and potential errors. The multi-entity consolidations work great as well and there are never any issues with intercompany transactions and reconciliations as they are done automatically. Contract revenue management has been an issue for us as we have some complex contracts. We seem to run into errors from time to time recognizing revenue properly and Sage Intacct support has been unable to come up with a fix for these scenarios.
Our integration with Salesforce allows us to automate and provide better reporting internally. The integration with Concur has been very useful in automating the Time and Expense and A/P processes.
I have only used Intacct since I started my career in accounting 5 years ago.
I believe that Sage Intacct is best suited for our organization's size and industry. We are almost 200 employees and are in the SAAS industry which typically does not include too much complex accounting and revenues on a subscription basis. Sage Intacct seems to specialize in the SAAS industry and does work very well for these smaller to mid-sized SAAS organizations. I am not sure how it would scale to a larger organization or industry with different or more complex accounting scenarios.

Sage Intacct Feature Ratings

Accounts payable
9
Accounts receivable
9
Cash management
8
Bank reconciliation
8
Expense management
9
Time tracking
Not Rated
Fixed asset management
Not Rated
Multi-currency support
5
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Global Financial Support
5
Intercompany Accounting
9
Journals and Reconciliations
8
Enterprise Accounting
Not Rated
Configurable Accounting
8
Centralized Rules Framework
Not Rated
Standardized Processes
Not Rated
Inventory tracking
Not Rated
Location management
Not Rated
Pricing
Not Rated
Order entry
9
Credit card processing
Not Rated
End-to-end order visibility
Not Rated
Reimbursement management
Not Rated
Dashboards
8
Standard reports
8
Custom reports
8
API for custom integration
6
Plug-ins
7
Role-based user permissions
9
Single sign-on capability
9

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