This product has a long way to go before it is worth the time and investment

We have been very disappointed in many aspects of this product. We have to pay $2,500 a year for a "user" so our CPA can have access to our books or give them a scaled-down "read only" employee access. With multiple entities, you need multiple merchant services accounts to accept credit cards. However, Sage Intacct only allows you to use one credit card transaction key, so only one entity can use Sage Intacct to process charges; the rest have to be manually processed outside of Sage Intacct and then duplicately entered into it. You cannot set up a recurring payment entry in Sage Intacct; if you have an automatic payment, such as rent, that you make each month, you can either set up a recurring journal entry, or manually enter the payment every month. Similarly, you cannot set up a recurring charge card transaction for items that are automatically charged to your company credit card each month.

Sage Intacct itself has very unhelpful support. We use a third-party company for support, which then has to work with Sage Intacct anyway, when we need support. I have had very unhelpful and rude responses from Sage Intacct when I have, on occasion, asked for help.

If you are a small single-entity company with only a few users that doesn't require much complexity, then Sage Intacct can work OK. If you use outside sources for most invoicing and accounting tasks and mainly use Sage Intacct for reporting, it could also work well for you. It is good for companies that don't have many credit card transactions. It is not good for companies that have multiple entities, that heavily use credit cards, and have many bank accounts, since the reconciliation process is not user friendly.