Was wowed years ago but dissapointed now. Lack of growth.
August 04, 2025

Was wowed years ago but dissapointed now. Lack of growth.

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sage Intacct

We use Sage Intacct as our primary ERP, used for POs, AP, AR, GL. Our primary reason for getting Sage Intacct was for contextual notes on gl records for our non-profit, and for its dimensions.

Pros

  • dimensions
  • dimension rules
  • basic reporting

Cons

  • modernization
  • Screens and data entry for the non-financial user
  • AP automation
  • PO simplicity
  • Expense handling
  • single sign on
  • mobile apps
  • data visualisation
  • ai analysis
  • cost
  • Through support for dimensions we were able to move from fund accounting to accrual accounting with dimensions. this reduced some complexity
  • overall though dimensions are complicated and not well supported with 3rd party applications
  • integrations to Sage Intacct are massive undertakings and costly.

Do you think Sage Intacct delivers good value for the price?

No

Are you happy with Sage Intacct's feature set?

No

Did Sage Intacct live up to sales and marketing promises?

No

Did implementation of Sage Intacct go as expected?

Yes

Would you buy Sage Intacct again?

No

I am no longer recommending Sage Intacct. We have had it for a number of years and the product has barely moved the needle. The product is not innovating yet the costs are going up regularly. API access is complicated and there is little to no automation in the product. When asked if the product was going to improve in some areas such as AP automation, budgeting or POs we were suggested to get market partner products. I feel products like Dynamics 365 addresses more of these areas for a smaller cost (as a non-profit).

Sage Intacct Feature Ratings

4.4
Accounts payable
3
Accounts receivable
6
Cash management
6
Bank reconciliation
5
Expense management
2
Time tracking
2
Fixed asset management
1
Multi-currency support
6
Multi-division support
7
Regulations compliance
3
Global Financial Support
4
Intercompany Accounting
5
Journals and Reconciliations
7
Enterprise Accounting
6
Configurable Accounting
6
Centralized Rules Framework
3
Standardized Processes
3
7.0
Inventory tracking
Not Rated
Location management
7
1.0
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
1
End-to-end order visibility
Not Rated
1.0
Reimbursement management
1
3.7
Dashboards
3
Standard reports
4
Custom reports
4
2.0
API for custom integration
2
Plug-ins
2
2.0
Role-based user permissions
3
Single sign-on capability
1

Using Sage Intacct

ProsCons
Relatively simple
Consistent
Do not like to use
Difficult to use
Requires technical support
Slow to learn
Cumbersome
Lots to learn
  • Configuring dimensions was realatively easy
  • GL Batches and journal posting was moderately easy
  • mobile or responsive access
  • single sign on
  • security roles and delegation (no SCIM support)
  • PO workflow and data entry
  • Expense data entry and approval
Yes - there is no dedicated mobile app. The mobile web interface allows you to do 1 or two functions in a way that is reminiscent of 2008. The mobile experience does not support deep linking from email notifications nor does it support single sign on. There have been no updates to the mobile interface since the app was acquired years ago. Swithcing to the full desktop is not an easy option, you have to use the browser to request the full site.
Fine for a finance user, terrible for non-finance end-users. We are actively finding other tools to move end-users to and reducing the license spend in intacct.

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