Was wowed years ago but dissapointed now. Lack of growth.

We use Sage Intacct as our primary ERP, used for POs, AP, AR, GL. Our primary reason for getting Sage Intacct was for contextual notes on gl records for our non-profit, and for its dimensions.

we find we are a bit of a slave to the product. the data entry screens for AP are time consuming and the tax implementation isnt very good. as non-profit we retain some of the tax receivable as earnings and we had to create complicated work arounds for that.
non-finance users find POs and expense claims ridiculously complicated and refuse to do them after extensive training.

we use multi-entity, but our business structure doesnt require us to do inter company transfers very often. Time and expense management is being used and helped but the lack of end user trust and usability has left us looking for alternatives. spend management was a bust due to how dimensions work. we would need spend manaagement to the cost centre level but we budget to the item level. if items are budgeted one way and expensed another we found that spend management didnt work in a way that provided benefits to the user as everything was a false error.