Review of Intacct
August 04, 2025

Review of Intacct

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sage Intacct

We use Intacct as our ERP and main use is to record accounting information in the various ledgers.

Pros

  • Wide range of integrations
  • Modular approach means you aren't paying for things you don't need
  • Lots of dimensions gives flexibility in reporting

Cons

  • Customer service could be better. Our CSMs really only reaches out for renewal. No real enablement to help us use the product better or even show us new features
  • Reporting though very robust is complex to maintain and build new reports
  • To make changes to workflows or processes is often complicated and not always easy to understand the necessary changes. A consultant is sometimes needed to make these
  • Ability to easily consolidate numbers, saves us time at close and makes reporting easier
  • Flexible reporting allows us to produce more useful reporting
  • Controls over periods allows us to lock periods easily
We replaced QuickBooks Online with Intacct. The main drivers were multi-entity, reporting and controls. We evaluated Netsuite at the time and they were largely comparable from a feature standpoint. Intacct won out in the end in that they seemed to understand out business better and were able to offer only the modules we needed. Netsuite had a one size fits all option in our space which resulted in a lot of features we weren't going to use and their price reflected including those features.

Do you think Sage Intacct delivers good value for the price?

No

Are you happy with Sage Intacct's feature set?

No

Did Sage Intacct live up to sales and marketing promises?

Yes

Did implementation of Sage Intacct go as expected?

Yes

Would you buy Sage Intacct again?

Yes

Intacct as a GL works great and supports things like consolidations well. Their billing/rev rec product works well if you are manually issuing invoices. It also does a good job if you need to bulk import data.

Sage Intacct Feature Ratings

7.4
Accounts payable
Not Rated
Accounts receivable
8
Cash management
Not Rated
Bank reconciliation
7
Expense management
Not Rated
Time tracking
Not Rated
Fixed asset management
6
Multi-currency support
Not Rated
Multi-division support
9
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Global Financial Support
Not Rated
Intercompany Accounting
9
Journals and Reconciliations
7
Enterprise Accounting
7
Configurable Accounting
7
Centralized Rules Framework
Not Rated
Standardized Processes
7
Not Rated
Inventory tracking
Not Rated
Location management
Not Rated
8.0
Pricing
Not Rated
Order entry
8
Credit card processing
Not Rated
End-to-end order visibility
Not Rated
Not Rated
Reimbursement management
Not Rated
7.3
Dashboards
6
Standard reports
8
Custom reports
8
8.0
API for custom integration
8
Plug-ins
8
9.0
Role-based user permissions
9
Single sign-on capability
Not Rated

Comments

  • Brock Faucette | TrustRadius Reviewer
    Brock Faucette
    (Vendor Representative) commented 4 months ago
    Thanks so much for your thorough review. We love hearing how were hitting the mark, and it's essential to us to know where we might be missing. If you have a direct CSM from Sage, they should definitely be reaching out to you regularly. I'll be sure to share this feedback with our CSM and support teams, and I'll forward your product-related concerns to our product team, too. We take this feedback seriously and use it to improve our products and services. Again: Thank you for taking the time to review us!

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