The Force(.com) Is Strong
October 10, 2016
The Force(.com) Is Strong
Score 10 out of 10
Vetted Review
Verified User
Software Version
Unlimited
Modules Used
- SalesCloud
- Force.com
- Chatter
- Data.com
- Partner Portal
- Content
- Knowledge
Overall Satisfaction with Salesforce.com
My company uses Salesforce within the sales dept for standard quote to cash. We also use it for time tracking and expense tracking within the professional services side.
- Configuration flexibility is amazing with salesforce. There are so many things that can be done with "clicks - not code" regarding field creation, layout updates, automation of tasks/emails/dependant record creation, etc.
- With the addition of code, there really isn't anything that you cannot do in salesforce.
- With the ability to create custom objects, it is an appropriate system to manage any aspect of any type of business or organization.
- The user interface is pleasing to the eye and feels "up to date".
- The standard reporting functionality is user friendly for simple asks. However, when the need arises to gather data from more than three objects in one report it can be difficult (if not impossible) to deliver.
- Standard fields cannot be included in change sets. If you make adjustments to those fields in a sandbox, you must manually replicate the changes in another environment.
- They have moved away from offering full sandboxes without paying dearly for them. I understand that a full sandbox equates to double storage space but the price per license is enough that it should cover the overhead.
- Companies that are in contract with salesforce for licenses cannot reduce their license count in any way until the contract is up for renewal. This can be an issue for a smaller company that may hit a rough patch. There's no give there.