The Force(.com) Is Strong
October 10, 2016

The Force(.com) Is Strong

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Unlimited

Modules Used

  • SalesCloud
  • Force.com
  • Chatter
  • Data.com
  • Partner Portal
  • Content
  • Knowledge

Overall Satisfaction with Salesforce.com

My company uses Salesforce within the sales dept for standard quote to cash. We also use it for time tracking and expense tracking within the professional services side.
  • Configuration flexibility is amazing with salesforce. There are so many things that can be done with "clicks - not code" regarding field creation, layout updates, automation of tasks/emails/dependant record creation, etc.
  • With the addition of code, there really isn't anything that you cannot do in salesforce.
  • With the ability to create custom objects, it is an appropriate system to manage any aspect of any type of business or organization.
  • The user interface is pleasing to the eye and feels "up to date".
  • The standard reporting functionality is user friendly for simple asks. However, when the need arises to gather data from more than three objects in one report it can be difficult (if not impossible) to deliver.
  • Standard fields cannot be included in change sets. If you make adjustments to those fields in a sandbox, you must manually replicate the changes in another environment.
  • They have moved away from offering full sandboxes without paying dearly for them. I understand that a full sandbox equates to double storage space but the price per license is enough that it should cover the overhead.
  • Companies that are in contract with salesforce for licenses cannot reduce their license count in any way until the contract is up for renewal. This can be an issue for a smaller company that may hit a rough patch. There's no give there.
I believe that salesforce is well suited for any business need. It may be less appropriate for a small company that may not be able to afford the licensing commitment. They can be a little pricey.

Salesforce Feature Ratings

Customer data management / contact management
10
Workflow management
10
Territory management
5
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
8
Quote & order management
10
Interaction tracking
10
Channel / partner relationship management
10
Lead management
10
Email marketing
9
Task management
10
Reporting
8
Forecasting
9
Pipeline visualization
10
Customizable reports
10
Custom fields
10
Custom objects
10
Scripting environment
10
API for custom integration
10
Role-based user permissions
10
Single sign-on capability
5
Social data
10
Social engagement
10
Marketing automation
10
Compensation management
8
Mobile access
10