Lighten your load with Salesforce | TrustRadius

Overall Satisfaction with Salesforce Platform (formerly Salesforce App Cloud)

Use Cases and Deployment Scope

We currently use Salesforce as a central hub for all of our data. While we have to retain all the data, we don't need all of it for a marketing purpose. The data that we do use allows us to segment groups by different interests within one platform (instead of querying multiple platforms for the results).

Pros and Cons

Pros

Privacy
Mobility
Versatility
Non-Profit Pricing

Cons

Costs for larger organizations may grow quite high
Involved learning curve for admins (though, well worth the learning)

Return on Investment

Higher quality of data management and integrity
Increased workload in user/system management which has lead to a higher winning rate

Other Software Used

Basecamp, Eventbrite, Freshdesk, Pardot, SurveyMonkey, Cyfe

Likelihood to Recommend

Suited for companies looking to establish and define trends within the company or to automate processes within sales, service, and communication.

Comments

Please log in to join the conversation