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Salesforce is a disappointment
February 11, 2021

Salesforce is a disappointment

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • SalesCloud

Overall Satisfaction with Salesforce.com

Salesforce.com is being used by our Sales and Marketing teams as well as our Tech Support Team. Our Sales Team uses it to log emails, referral, and calls, and to create and track sales opportunities. Our Marketing Team has integrated Salesforce with our website to collect leads from submitted webforms and to alert the sales team about these leads by email when they come in. Marketing and sales also run a number of reports to target prospects and existing customers in specific regions and verticals. Our tech Support uses it to log cases and time to resolution.
  • Salesforce works in the cloud
  • Salesforce is flexible to meet your needs provided you spend the time and money to get it to do what you want.
  • Salesforce integrates with Pardot and other Marketing automation platforms
  • Salesforce is way, way, way too expensive!
  • Salesforce customer support is horrible. Imagine trying to get support from a used car salesman. You get the idea. And your salesforce rep seems to change every 3 months.
  • Some basic reports to help sales and very difficult to generate, especially when you want a report that includes contacts and leads in one report
  • Salesforce takes way too much time and effort to administer, troubleshoot and use. Other software like Google Sheets, Google Slides, and Google Drive are so much easier by comparison. I would like to see Google get into the CRM business so we would have a better option than Salesforce.com
  • Hard to justify its ROI

Do you think Salesforce Sales Cloud delivers good value for the price?

No

Are you happy with Salesforce Sales Cloud's feature set?

No

Did Salesforce Sales Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce Sales Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce Sales Cloud again?

No

Salesforce is overpriced, has bad support, and is not very easy to customize. It is not user friendly like the more modern applications people are used to such as Google Meet, Google Sheets, Google Slides, Google Drive etc. Salesforce is constantly trying to sell you another module rather than making their current offering better. And there charges for data storage are absurd. Very easy for your bills to increase.
The last place I go for support is Salesforce Support. I have better success searching blogs on the internet.
I can't think of a scenario where Salesforce is well suited. I guess to be fair, it's kind of like an expensive old car that breaks down all the time and costs a lot to fix. In fairness, it will get you where you need to go, but it's just too expensive and clunky to use.

Salesforce Sales Cloud Feature Ratings

1.0
Customer data management / contact management
1
Workflow management
1
Territory management
1
Opportunity management
1
Integration with email client (e.g., Outlook or Gmail)
1
Contract management
1
Quote & order management
1
Interaction tracking
1
Channel / partner relationship management
1
Customer Service & Support ()
Not Rated
1.0
Lead management
1
Email marketing
1
1.0
Task management
1
Reporting
1
4.3
Forecasting
5
Pipeline visualization
5
Customizable reports
3
1.0
Custom fields
1
Custom objects
1
Scripting environment
1
API for custom integration
1
1.0
Role-based user permissions
1
Single sign-on capability
1
1.0
Social data
1
Social engagement
1
1.0
Marketing automation
1
Compensation management
1
5.0
Mobile access
5