Item: Salesforce Commerce Cloud
Rating: 9
Author: John Bevilacqua

Use Cases and Deployment Scope

Salesforce Commerce Cloud is being used across our entire organization. Our managers use it to direct their job setups, our customer service area uses it to set up & provide the details for all our work orders, our sales personnel use it for sales contacts, proposals, and opportunities. Our executives use it for reporting, tracking and review.

Pros and Cons

Provide job order detail.
Provide sales & customer contact info.

Application is difficult to program for reporting.
New Lightning feature is not conducive to our work needs.

Return on Investment

We can process more work orders without increase in personnel.
Application is easily adapted and customized by programmer.

Alternatives Considered

We were so impressed with the features, functionality and flexibility of Salesforce that we did not extensively evaluate other similar products.

Other Software Used

QuickBooks Desktop Enterprise, Microsoft Office 365, SAP Ariba Procurement

Likelihood to Recommend

The application is a premier sales contact application which we have adapted as our primary work order and job program. The application can be easily customized by Salesforce accredited programmers and project managers. Also, the program can be used with other third party applications such as Financial Force, which is a related accounting & financial reporting app.

Salesforce Cloud - A Good Solution

Overall Satisfaction with Salesforce Commerce Cloud