Salesforce: Best in Breed!
Updated January 16, 2020
Salesforce: Best in Breed!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Salesforce Commerce Cloud
Salesforce is being used by all facets of the organization including but not limited to Sales, Customer Success, Support and Launch. It allows all of us to work collaboratively and archive conversation automatically.
- Integrates into every part of your technology stack.
- It provides an easy way to log notes, calls and any customer details.
- An easy way to organize every customer within your organization.
- Salesforce admin constantly interrupts my sessions so that if I make changes to a lead, I will have to go back and redo it.
- Converting something often can be cumbersome because if you convert but don't make an opportunity in the lead it just becomes an account.
- Salesforce goes more often than expected in the last two years.
- Salesforce is very expensive.
- It has had minor shutdowns that have cost me additional revenue.
- It streamlines my entire business and allows me to flawlessly run a very lean team and replaces the need for additional headcount.
- SAP Commerce Cloud (formerly SAP Hybris)
Salesforce is a much more integrated piece of software and integrates into your entire technology stack much more seamlessly. In comparison to other products we demoed, their technology was far superior with a much nicer UX/UI design. When it came to training, SF more clearly enabled our representatives much more efficiently.