Salesforce Commerce Cloud Review
March 06, 2020

Salesforce Commerce Cloud Review

James howard | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Salesforce Commerce Cloud

I use Salesforce often. It is a relatively intuitive piece of software and seems to be the market leader. I feel as though they could likely and probably be more responsive to client requests for products on the road map. In addition, one might think for a company as big as theirs, their servers wouldn't constantly be slowing down the UI.
  • User interface
  • Updates
  • Support
  • Slow at times
  • Product road map
  • Administrative control
As I said before, I feel as though Salesforce Commerce Cloud stacks up well. It is definitely the market leader but when someone is the market leader they can get complacent and be less responsive to client needs than someone might not want to admit to. All in all, I think it is the best option.
Salesforce Commerce Cloud is well suited for a company that operates in the e-commerce world. I feel as though, as a company that is more traditional, that it does not allow us to have the flexibility we need. Our commerce is done in a more traditional way so it would be nice to accommodate.

Salesforce Commerce Cloud Feature Ratings

Product catalog & listings
3
Product management
3
Bulk product upload
3
Branding
3
Mobile storefront
3
Product variations
3
Website integration
3
Visual customization
3
CMS
3
Abandoned cart recovery
3
Checkout user experience
3
eCommerce security
3
Promotions & discounts
3
Personalized recommendations
3
SEO
3
Multi-site management
3
Order processing
3
Inventory management
3
Shipping
3
Custom functionality
3