Salesforce Community - Good if you use Salesforce
August 01, 2017

Salesforce Community - Good if you use Salesforce

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Communities

We use Salesforce Communities as our support with a knowledge base and forum. It is currently used by the customer success team and we have plans to incorporate other departments as well. It helps provide a place for articles, discussions, videos, and other support-related material. The goal is that the customer will find the answers there before calling our support team.
  • Native to Salesforces so a huge plus if you already use Salesforce as your CRM
  • Templates work fine if you use them out of the box
  • Hard to customize unless you have a developer
  • Can be slow to load
  • Lower call volume
  • Less support tickets
The integration with Salesforce was the main driver.
If you are using Salesforce already and do not want to integrate with another community, Salesforce Community can work for you. If you don't want to customize a lot of things and it could work for you as well. If you want to customize, you will need to have a developer on your team.