1. Home
  2. Digital Experience Platforms (DXP)
  3. Salesforce Experience Cloud Reviews
  4. User Review of Salesforce Experience Cloud
Salesforce Communities Great for 24x7 Client Support
August 15, 2017

Salesforce Communities Great for 24x7 Client Support

Amy Lipsius | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Communities

We have the Salesforce Community Cloud deployed for our customers to get information they need quickly, with ease, and any day of the week, any time of day, as we are a global organization. We have both a client-facing community as well as an employee-only community. Both are widely adopted and growing.
  • Restrict access
  • Discussions
  • Case Visibility
  • Search
  • Ideation
  • WYSIWYG Editor / Styling
  • Navigation Management
  • Reduced the number of account managers we need to hire.
  • Created stickiness with existing business, exposure to additional use cases for our SaaS solution.
  • Decreased the time to deploy information to a greater group of people at once.
[We chose Salesforce Communities because of] Seamless integration with our CRM.
In organizations that already have Salesforce deployed for account management or CRM, it is helpful to have Cases, Communities, Chatter, etc. all deployed to keep the information in one spot. Salesforce has a hefty price tag, so businesses not looking for an enterprise-type solution may want to consider alternatives.