Item: Salesforce Experience Cloud
Rating: 8
Author: Geetha Pendyala

Overall Satisfaction with Salesforce Community Cloud

Use Cases and Deployment Scope

We use the community cloud for our patients to address their problems, place orders from the community portal and provide information of the products they use. We have several communities using it in our org. Each community is used for a different purpose.

Pros and Cons

Pros

It helps customers, partners, and employees to share information and help each other find answers.
Community cloud deepens the relationships with customers by giving the opportunity to provide better service by enabling customers to find information and assist each other.
Easy to build different communities for different purposes.

Cons

Pricing for communities is really high.
Time for loading a community page is a little more.
Cache in the browser causes problem when loading communities.

Alternatives Considered

We migrated from a different application and started using Salesforce for the community, which was easy to implement with minimal efforts.

Other Software Used

BMC Remedy, Epicor Eclipse, JIRA Service Desk

Likelihood to Recommend

Self-service empowers customers to find answers to their questions with a searchable knowledge base, and work together to answer one another’s questions and solve problems, dramatically reducing service cases while increasing customer satisfaction. Customers always feels engaged using communities. Community Templates are secure, reliable, scalable, and optimized for mobile. Lightning Community Builder makes it easy to customize mobile-optimized community to perfectly match the org name which includes incorporating third-party and custom components for ultimate customization.

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Salesforce Communities- Ease the life