Extend your Salesforce platform to you customers/partners/employees.
April 27, 2018
Extend your Salesforce platform to you customers/partners/employees.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Salesforce Community Cloud
Salesforce Community Cloud was used as a self service portal for customers to review and update their information, view documents and statements that were available to them, communicate with staff via Chatter, and submit cases. It was the main customer facing site between the company and the customer.
Pros
- There is a clear advantage for companies that are already using Salesforce internally. It’s just an extension of your current functionality and data, and very little training is needed for internal users to manage.
- Templates make it easy to set up, yet still customize to your company brand.
- Availability of other Salesforce features lets you keep everything on one platform.
Cons
- It can get expensive pretty quickly.
- Increase in customer satisfaction. Providing everything your customers need in one place is a huge win.
- Decrease is administrative time because everything is on one platform.
Evaluated custom built website/customer portal. The expense, time, and resources to develop a custom solution was extensive, and continued maintenance was a concern. Salesforce Community Cloud was an easy decision.
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