Salesforce Community provided us with a rapid deployment portal for our client.
January 20, 2020

Salesforce Community provided us with a rapid deployment portal for our client.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Community Cloud

We are an outsourcing organisation using Salesforce for CRM for our clients (usually our clients CRM implementation) and use/suggest using Salesforce Community to deal with their suppliers, customers and/or automotive dealerships.
  • Great at providing a flexible web based portal for known users linked into the Salesforce CRM.
  • Super for dealing with knowledge base and providing support for the community users from the single Salesforce knowledge repository and without the need for people support.
  • By using Salesforce Community we managed to provide a circa 40% improvement in time normally attributed to chasing phone calls. Community replaced these calls with self service portal features, showing full auditability.
As our client already used Salesforce CRM, it is a simple integration tasks to link Community to CRM. As such this was a quick deployment with the base data already being present and easily linked to.
We use a Salesforce partner and the client development team to support our Salesforce implementations.

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In our automotive sector, we use Salesforce Community on behalf of our client as a Dealership portal to provide interactive communications.