Item: Salesforce.org Nonprofit Cloud
Rating: 9
Author: Jared Lyda

Overall Satisfaction with Salesforce for Nonprofits

Use Cases and Deployment Scope

Salesforce is the backend database for our website. As it is for most organizations, we manage a ton of data and data is super valuable. Being able to aggregate that data and put it in a form where it's easy to understand is super important for us. Keeping track of donors and donor trends is massively helpful as well.

Pros and Cons

Pros

Data management
Details
Customization

Cons

There is a pretty steep learning curve. Not sure if there is a way around this but maybe if there was training built in.

Return on Investment

It's kept our data super organized which is nice
We have been able to see trends over time

Usability

I think Salesforce has so much functionality that it makes it difficult in terms of overall usability. Once you can figure it out, it's a 10/10, it's just getting there. If you're willing to do the work to figure it out then you're golden. For what it's worth, I don't know if you're going to find something with this level of functionality that's easier to figure out.

Support Rating

I don't really know how to answer this question because I've never interacted with support for Salesforce for Nonprofits. I would imagine it's probably pretty good based on my interactions with the rest of the product, but I can't say for sure.

Other Software Used

Asana, Billhighway, Square POS

Likelihood to Recommend

Salesforce is the #1 CRM for a reason. There isn't much else to say here. It's the industry standard, it's compatible with basically every third-party app you can think of. The problem with this question is that Salesforce does SO much that it's hard to know what it's not well suited for.

Comments

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