Terrible Experience Resulting in HUGE Loss for Small Business!
May 20, 2020

Terrible Experience Resulting in HUGE Loss for Small Business!

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Marketing Cloud Email Studio

We tried to set up Salesforce Marketing Cloud Email Studio and failed. It is next to impossible to set up unless you are an Advanced Salesforce Developer, have unlimited amounts of time and/or unlimited funds to spend on consulting services.
  • $20,000 loss for small business.
  • Complete breakdown of marketing efforts.
Salesforce Marketing Cloud promises it all but we have not seen any evidence that it can deliver on any of the features that the tool supposedly provides. They don't offer any onboarding that I know of, you pay for Premier Support so that you can spend days/weeks communicating back and forth with people in distant lands who don't understand what you are asking.

HubSpot offers 24/7 support, manuals, onboarding and is user friendly! You can either pay for a consultant or set it up yourself.

Mail Chimp is very affordable and quite intuitive, may be good enough for most people's needs.
If you are a large company with an unlimited budget and a team of Advanced Salesforce Developers this might be the solution for you! This is also great for those who need NO support or are well versed at deciphering cryptic manuals and incomprehensible emails from support staff in third-world countries who take their time getting back to you.

If you are a small company and are looking to manage your email marketing and don't have an unlimited budget and/or time - this might not be the right solution. Not good for entrepreneurs or people who don't have a high level of technical skill, large team and tons of time to dedicate to it.

Salesforce Marketing Cloud Email Studio Feature Ratings

Dynamic content
A/B testing