Global Complex Company - Salesloft
February 22, 2025

Global Complex Company - Salesloft

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Modules Used

  • Cadence and Automation
  • Conversations
  • Calendaring
  • Analytics and Reporting
  • Sales Email
  • Dialer and Messenger

Overall Satisfaction with Salesloft

Salesloft is deployed to our global sales team with over 1600 licenses across the 4 instances. However, we are only leveraging about 850.
SDRs - Dialer and Cadences (high adopters)
SMB ADs - Cadences and Conversations (med adopters)
ADs (Med - Large) - Cadences (low adopters)
Managers - Coaching (very low adopters)

Pros

  • Loft It
  • Book Meeting Link
  • Tracking Opens, clicks, etc.

Cons

  • MSD Integration - in my opinion, very lacking. Deals still not available. All new releases only available for Salesforce.
  • In app reporting - such as usage and detailed Cadence reports. Most reports have be requested to and sent by engineering.
  • Lack of global settings - we are a very large, complex company and need more specific governance controls, right now we only have enterprise domain limits and cadence settings.
  • We have 4 instances, and we can't see them under 1 umbrella.
  • Filtering in Accounts and Cadences view - I feel is very lacking.
  • In my opinion, it is difficult to track the deals since not available for MSD users
Theo, Savanna, Josh and Adowa are the absolute best. They have provided the best support over the last few years. The are quick to respond and are incredibly knowledgeable about our company and Salesloft. We would be lost without them. Our issues are with the product not the support.

Do you think Salesloft delivers good value for the price?

No

Are you happy with Salesloft's feature set?

No

Did Salesloft live up to sales and marketing promises?

No

Did implementation of Salesloft go as expected?

Yes

Would you buy Salesloft again?

No

If you have MSD, Salesloft, in my opinion, is not the right tool. The lack of integration capabilities does not make sense.
If you are a complex company, I feel the lack of nuanced settings makes it difficult to leverage globally.
If you are a small to med size company and use Salesforce, Salesloft is great.

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