The Quickest Path To Service Management
Jean Tagliamonte | TrustRadius Reviewer
Updated March 16, 2016

The Quickest Path To Service Management

Score 9 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Change Management
  • Incident Management
  • Asset Management
  • Service Catalog

Overall Satisfaction with Samanage

We are using Samanage for incident management, service management, asset management and change management in our IT department.
  • We are really impressed to with the ability to tie incidents to problems and changes.
  • We like being able to add approvers to changes on the fly.
  • We are happy with the workflow engine and are looking forward to updates to the process.
  • Workflow engine is good but we know they have plans to make it more robust and we are looking forward to that.
  • We'd like to see more consistent integration of TASKS throughout all types of incident and showing up in the same area as other Service Desk related items.
  • I'd love to be able to make services in our service catalog open to the public, requiring login only upon requesting the service.
  • We are definitely seeing improvements to our customer service.
  • It's a bit soon for us to see if it's improving our employee efficiency.
  • It is helping us greatly in tying changes to the incidents that lead to them.
  • TeamDynamics,ServiceNow,Absolute Service
Samanage was much more user friendly and implementation was very straightforward.
It's particularly well suited to change and incident management.

Samanage Reliability