The Quickest Path To Service Management
Updated March 16, 2016
The Quickest Path To Service Management
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Change Management
- Incident Management
- Asset Management
- Service Catalog
Overall Satisfaction with Samanage
We are using Samanage for incident management, service management, asset management and change management in our IT department.
Pros
- We are really impressed to with the ability to tie incidents to problems and changes.
- We like being able to add approvers to changes on the fly.
- We are happy with the workflow engine and are looking forward to updates to the process.
Cons
- Workflow engine is good but we know they have plans to make it more robust and we are looking forward to that.
- We'd like to see more consistent integration of TASKS throughout all types of incident and showing up in the same area as other Service Desk related items.
- I'd love to be able to make services in our service catalog open to the public, requiring login only upon requesting the service.
- We are definitely seeing improvements to our customer service.
- It's a bit soon for us to see if it's improving our employee efficiency.
- It is helping us greatly in tying changes to the incidents that lead to them.
- TeamDynamics,ServiceNow,Absolute Service
Samanage was much more user friendly and implementation was very straightforward.
Comments
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