Simple-Fast-Easy
Updated November 11, 2015
Simple-Fast-Easy
Score 9 out of 10
Vetted Review
Verified User
Software Version
n/a
Modules Used
- All
Overall Satisfaction with Samanage
We are using Samanage across the organization to log and work IT Requests. All of our users are encouraged to log requests for assistance within the system and we (IT) will work through these requests.
- Very easy to use
- Simple interface that is very fast
- Cost Effective
- Email Notifications - Ability to customize messages
- General Notifications - Ability to limit by group
- Better Customer Service
- Increased Communication with End-Users
- ServicePro,HelpStar
Samanage has a much simpler interface and was a lot easier to configure for use. The only piece where it lacks is the ability to do custom business rules to handle requests and/or notify end users.