Samange For The Win!
September 15, 2015

Samange For The Win!

Taray Eady | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Asset Management
  • Service Desk
  • Knowledge Base
  • Service Catalog
  • Contracts and Licenses

Overall Satisfaction with Samanage

We use Samanage throughout our entire university campus. After talking with Samanage we quickly realized the benefits it provided. It could not only serve our IT department it would benefit Finance and Administration, Legal Services and Faculty/Staff. Samanage allowed us to migrate from Microsoft Access for managing campus IT Assets for more than 3,500+ devices. The robust capabilities allowed us to increase performance in many ways (quicker application, web-based access no longer required technicians to carry pen and paper to gather asset information around campus, Samanage Agent allowed quick install for pulling all computer information we needed into the portal, etc.). Additionally, we were using Excel and Access to manage campus-wide contacts and licenses. The switch allowed not only IT to benefit with the use of the Contracts and Licenses for software but Legal Services for the campus and Finance and Administration. We also used the self-service portal to allow users to track equipment assigned to them which increased responsibility and transparency. Samanage offered so many benefits, it is hard to list each one.
  • Customer Support was the greatest strength of Samanage. They engaged from the start and quickly worked with us to allow us to continue using the product even after the trial period was over and we were in the process of contract negotiations. Whenever we had a question I would receive a response and someone was always eager to help and get us switched over.
  • While Samanage addressed many of the problems we had there were still some features we had hoped to get from the product but were not available at the time. Samanage was transparent and open to taking suggestions for new features that would benefit us and other customers. Some of the suggestions were already being worked on and we were told if that was the case and when we could plan to see it released.
  • Very flexible, from support during contract negotiations to the competitive pricing that was provided. For every service or feature we received that pricing did not compare to any other vendor. It is especially hard to even find a vendor that offers a full suite with all the modules that Samanage has.
  • Would like to see reporting around purchasing. Our IT Purchasing department needs the ability to pull reports/audit equipment that was purchased and what is currently in use, surplus, etc.
  • Would like to see more Asset Management around Mobile Devices or even an MDM solution. We currently have two MDM solutions for our campus and would like to consolidate to just one. Would be awesome to see this in Samange besides just tracking the asset.
  • Bulk Adding Devices as placeholders until the Samanage Agent can be installed. We purchase computers in bulk and alot of times when they arrive we do not have the time to install the agent on each one to have it entered into the Samange app. We usually receive a list of Serial Numbers from our Vendor and would like to be able to upload these via CSV then install the agent once we can image the machines.
  • Increased Technician Efficiency
  • Improved Asset Documentation and documentation on Contracts and Licenses
  • Improved Customer Support and Transparency on Assigned Assets
  • Improved Compliance and Pro-activity
LANDesk did not offer the ability for us at the time to do anything other than track assets. Very poor reporting and ease of use was non-existent. Samanage was more robust in every aspect and offer more features and ease of use for both administrators and end-users.
Samange is appropriate for small to large entities. But, it can be used for enterprise entities. There are some features I would like to see added before being fully utilized by the enterprise. However, it serves a campus of 3,000+ employees and 12,000+ students just fine.

SolarWinds Service Desk Feature Ratings

Organize and prioritize service tickets
Expert directory
Service restoration
Self-service tools
Subscription-based notifications
ITSM collaboration and documentation
ITSM reports and dashboards
Configuration mangement
Asset management dashboard
Policy and contract enforcement
Change requests repository
Change calendar
Service-level management