TrustRadius
Try it youll like it
https://www.trustradius.com/it-service-management-itsmSolarwinds Service Desk (formerly Samanage)Unspecified7.443101
Noel Green, PMP profile photo
November 13, 2015

Try it youll like it

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Samanage

We are using Samanage across both IT and Maintenance. It allows us to keep tighter controls on the issues we have at 35 sites across the city.
  • The resolution options are great, we can review them easily to see how other issues have been resolving.
  • Allows us to report on the efficiency of the technicians and the speed at which jobs are being completed.
  • The dashboard allows us to continually monitor all inventory and contracts.
  • The need a mobile app. The current way of using it on a phone is not well done. It's very difficult to use the drop down lists.
  • The work orders that are continuous continue to be difficult to automatically trigger.
  • It has allowed us to know when items are past their investment, by keeping track of costs and comparing them to purchasing something new.
I would recommend Samanage because of the reporting abilities and the constant motoring of the technicians and all of our equipment. It's also very easy to add cell phones and keep track of them. I love the way the software inventories the computers and I know when something has changed. This allows us to keep tabs on the users and make sure they don't install something inappropriate.