Samanage is one of the best HelpDesk Tools I've ever used!
Overall Satisfaction with SolarWinds Service Desk (SSD)
We were using a developer's tool to run a pseudo help desk and it reached its end of life. We needed to move on and are now loving Samanage.
Pros
- The Workflow engine is great and they are in the process of making it even better.
- The Asset management portion functions smoothly and the utility was easy to push out via GPO.
- The setup of the product is what sells it. Very easy to set up every function, very intuitive and not a taxing process as some can be. Lastly, you can integrate with an SSO company called OneLogin. A very simple, free process with them and you are integrated with ADUC!
Cons
- We haven't worked much yet with the built in API code or Zapier. So not sure if we will run into any headaches connecting it to our current "helpdesk".
- Increased employee proficiency.
- Better customer service.
Do you think SolarWinds Service Desk (SSD) delivers good value for the price?
Yes
Are you happy with SolarWinds Service Desk (SSD)'s feature set?
Yes
Did SolarWinds Service Desk (SSD) live up to sales and marketing promises?
Yes
Did implementation of SolarWinds Service Desk (SSD) go as expected?
Yes
Would you buy SolarWinds Service Desk (SSD) again?
Yes
SolarWinds Service Desk Feature Ratings
ROI
- Price
- Product Usability
Product usability should always be first and foremost. You will always have to decide on price, but if you can't use the product effectively, then it doesn't matter what it cost. Solarwinds Service Desk (Samanage) was very easy to use and navigate and it took no time to get everyone up to speed.
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