Item: SAP Conversational AI (discontinued)
Rating: 10
Author: Soumalya Nath

Use Cases and Deployment Scope

I am currently implementing it at an infrastructure company. I find the connection with SAP S/4HANA On-Premise systems is not very efficient yet. Moreover since I am implementing in Dutch, I found the entity recognition algorithm of Conversational AI shows some anomalies.

Pros and Cons

SAP Conversational AI is the chatbot platform for SAP product environment. It has very easy integration features with the whole SAP landscape.
There will soon be a lot of out-of-the-box skills available for different SAP products like SuccessFactors, etc.
SAP Conversational AI prototyping is free. Hence it is extremely easy to create a POC for a client.
Conversational AI supports internationalization very efficiently. The only problem is that there isn’t any direct tool in the Conversational AI platform which will translate intents from English to other locales.
With the latest release, Conversational AI bot connectors have matured a lot, hence the implementation effort for Conversational AI in an SAP landscape has been reduced drastically.
The Conversational AI bot building platform is very simple to use, and intuitive, hence it isn't an issue for a beginner to start working with it. For simple skills you also don’t need to code.

There is no option to export all intents. This makes translation of skills very effort consuming.
There are no data masking features in Conversational AI. Hence some clients feel uncomfortable when their data is being sent to the cloud. But Conversational AI is GDPR compliant.
It is tricky to implement a Conversational AI bot in a non-SAP environment. Though it is possible.

Return on Investment

SAP Conversational AI increases ease of operations, which in turn uplifts employee morale.
It reduces training efforts for new joiners.
It increases performance and efficiency for mundane operations.

Alternatives Considered

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

SAP Conversational AI’s natural language processor was much more efficient.

Support Rating

I have been working very closely with the development team for SAP Conversational AI. They have assisted me on numerous occasions, to resolve issues with my project.

Key Insights

Do you think SAP Conversational AI (discontinued) delivers good value for the price?

Yes

Are you happy with SAP Conversational AI (discontinued)'s feature set?

Yes

Did SAP Conversational AI (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Conversational AI (discontinued) go as expected?

Yes

Would you buy SAP Conversational AI (discontinued) again?

Yes

Likelihood to Recommend

SAP Conversational AI is best suited if you need a virtual assistant across all your SAP landscapes in the organization. It is not the best solution if you are using any 3rd party or legacy systems.

SAP Conversational AI, through a developer's eyes

Overall Satisfaction with SAP Conversational AI