Overall Satisfaction with SAP Conversational AI
SAP Conversational AI has given an edge to our organization's inquiry process. We are able to chat with the potential clients and solve their queries. We are solving live problems and issues by getting real time data and engaging with the customer real time. Customer engagement, feedback mechanism etc has been strengthened with the help of SAP Conversational AI. Artificial intelligence has changed the way business interactions are happening.
- feedback link
- application forms
- dialogue box
- Help tab must be more user friendly
- GUI can be improved
- User experience can be enhanced
- higher customer interaction
- instant feedback mechanism
- survey and questionnaire links
- conversation starter
SAP Conversational AI is well suited for all the activities related to customer. It directly interact with the customer and gets direct responses quickly. The interaction gives a human touch and appeal as it becomes a conversation starter. The customer is glued to the chat bots and chat bot is easily able solve the queries related customer.