SAP Crystal Review
January 08, 2020

SAP Crystal Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

SAP Crystal Reports for Enterprise

Overall Satisfaction with SAP Crystal

Crystal is used enterprise-wide for pixel-perfect reporting. We have both on-demand reporting use cases, and scheduled reporting via email or logging in to report inboxes. It is used against multiple source systems for all areas of the business, including clinical, financial, and operational. We generate PDF, Excel, and CSV based outputs.

Pros

  • Pixel perfect reporting.
  • Enterprise grade stability.

Cons

  • Dated technology.
  • There's a lack of web-based development for Crystal reports (though it exists for WEBI and the like).
  • A standard reporting tool for the enterprise.
  • High maintenance cycles.
We originally purchased Crystal as it aligned with our vendors' recommendations for reporting. We have since started to focus our development on more self-service and dashboard-type tools (like QlikView, Qlik Sense, and similar). These tools are more mature and capable than standard reporting tools in general, but not specific to Crystal.
Crystal can help manage pixel-perfect based reporting for your enterprise, but unless you are using the entire SAP analytics stack, it is tough to manage governance without a strong data warehouse. Pixel perfect reporting also has its place, but most enterprises are moving to more interactive self-service dashboarding and drill down tools, and that capability is limited in Crystal (albeit, it was not developed for that use case).

SAP Crystal Feature Ratings

BI Platform ()
Not Rated
Supported Data Sources ()
Not Rated
7.3
Pixel Perfect reports
8
Customizable dashboards
7
Report Formatting Templates
7
6.0
Drill-down analysis
6
Formatting capabilities
6
Report sharing and collaboration
6
7.4
Publish to Web
8
Publish to PDF
8
Report Versioning
5
Report Delivery Scheduling
8
Delivery to Remote Servers
8
Data Discovery and Visualization ()
Not Rated
9.0
Multi-User Support (named login)
10
Role-Based Security Model
8
Multiple Access Permission Levels (Create, Read, Delete)
8
Single Sign-On (SSO)
10
6.7
Responsive Design for Web Access
7
Mobile Application
6
Dashboard / Report / Visualization Interactivity on Mobile
7
6.0
Javascript API
6
Java API
6
Themeable User Interface (UI)
6

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