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Best Customer Data Solution - SAP
December 13, 2021

Best Customer Data Solution - SAP

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • SAP Customer Identity and Access Management for B2B
  • Customer Data Platform

Overall Satisfaction with SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions is one of the most reliable tools to understand the true need of our customers. It surely helps to identify how to engage with customers more effectively. Currently, departments such as Marketing and Sales use this and it is a great success.
  • Help bridging Online Offline Data gap
  • Identifying customer needs
  • More reachability towards customers
  • Non compatibility with other applications in initial deployment
  • More reachability to customers via online platforms
  • Acquiring new customers and business
SAP Customer Data Solutions has the rich capability to get real insights into customers' needs and requirements. And helps to make better decisions through business intelligence. Moreover really effective for planning out the future of business.
SAP Customer Data Solutions gives you reliable service 24/7 all 365 days. And it has a superb support hotline that is ready to support any issue.

Do you think SAP Customer Data Solutions delivers good value for the price?

Yes

Are you happy with SAP Customer Data Solutions's feature set?

Yes

Did SAP Customer Data Solutions live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Customer Data Solutions go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Customer Data Solutions again?

Yes

We mainly use SAP Customer Data Solutions in the Sales and Marketing departments and it helps to identify real customer need and how to address the need more effectively and efficiently. Additionally, SAP Customer Data Solutions helps to establish a higher level of Data governance.