Good product
February 15, 2022

Good product

Priya Sharma | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • SAP Customer Identity and Access Management for B2C

Overall Satisfaction with SAP Customer Data Solutions (formerly Gigya)

We use to manage the customer data for our B2C product. We wanted to use a fully functional, secure, and dependable customer data management system and this product came to our rescue so we don't have to rebuild the wheel and we can thus focus on other important parts of the project.
  • secure management of crucial user data
  • support for multiple site social logins
  • seamless integration with third party tools
  • We would appreciate if SAP also moves into open source, and open sources some of its inital or basic modules this would help generate more awareness and give new dimensions to the product
  • No idea, I am on the development side
It is easily manageable for those using SAP for other ERP processes as well.

Do you think SAP Customer Data Solutions delivers good value for the price?

Not sure

Are you happy with SAP Customer Data Solutions's feature set?


Did SAP Customer Data Solutions live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Customer Data Solutions go as expected?


Would you buy SAP Customer Data Solutions again?


Klaviyo, Authorize.Net, Facebook Business Manager (formerly Pages Manager)
The reason being it is a propriety system and a bit complex for naive users to understand. It also requires a lot of understanding and training to operate it.