Item: SAP Master Data Governance
Rating: 8
Author: Verified User

Overall Satisfaction with SAP Master Data Governance

Use Cases and Deployment Scope

SAP Master Data Governance was implemented to control the master data governance for material, customer, and vendor. It was initially implemented for Brazil and then rolled out to the USA and Mexico. The main problems were inefficient governance process, bad master data quality, and lack of visibility and control. There was also a big challenge for managing MRO and non-MRO material in the United States with a very complex requirement of description generation.

Pros and Cons

Pros

Workflow
Data Quality Rules
Data Validation Rules
Data Replication

Cons

User interface
Mass creation and update performance
Replication of reference tables from S/4 or ECC to MDG HUB

Return on Investment

Improved governance
Improved data quality
Improved visibility

Alternatives Considered

I have no experience with other products.

Support Rating

Usually the customer support takes a very long time to understand what is happening, process your message, and give you a solution, and sometimes you expend a month and you don't get a solution, even with the high priority messages. I believe the customer support in SAP Master Data Governance needs a lot of improvement.

Usability

Customers with SAP systems in their landscape can take a lot of advantages from having SAP Master Data Governance in their landscape. It has a very straightforward SAP-based UI, which makes it easier for the users to be trained. To create master data is likely to create a ticket in a service support system.

Key Insights

Do you think SAP Master Data Governance delivers good value for the price?

Not sure

Are you happy with SAP Master Data Governance's feature set?

Yes

Did SAP Master Data Governance live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Master Data Governance go as expected?

Yes

Would you buy SAP Master Data Governance again?

Yes

Other Software Used

SAP S/4HANA Cloud, SAP Data Services, SAP Information Steward

Likelihood to Recommend

We believe that SAP Master Data Governance fits well in an SAP landscape with SAP systems. If you get a hybrid landscape with different data models, it requires a bit more effort to get the solution configured. All the existent validations and UI are SAP data model focused. The replication is also straightforward with SAP systems. I would say it is less appropriate if you only have non-SAP systems in your landscape.

Using SAP Master Data Governance

Users and Roles

50 - The business functions represented as per my knowledge are sales, marketing, for customer master creation, and Finance team in general to govern the finance objects such as cost Center, profit center and GL Account. For processing there are always the Data Organization to control and provide a final validation to the data.

Support Headcount Required

5 - Usually, you need first and second level experts to provide a good level of support. Since some requests are critical and it may have some issues during replication of the data to target systems. All support team members provide support to all domains. There are no specific domain teams to support the operation.

Business Processes Supported

Data Governance of Customer and Finance Master Data
Data Quality enforcement across the business areas
Single Version of the Truth

Innovative Uses

By now there are no innovative ways

Future Planned Uses

Support company Cloud Systems data governance

Likelihood to Renew

MDG has proven to work and to bring results once implemented with the right approach, right engagement and sponsorship. Given that it is a very good tool to govern and control master data. Mainly if your company runs SAP systems which there will be a very straight forward integration, not needing any additional middleware or technologies.

Evaluating SAP Master Data Governance and Competitors

Products Replaced

Not Sure

Key Differentiators

Integration with Other Systems
Ease of Use

The main point was the native integration with our SAP System was key for the SAP MDG use. It integrates easily with these SAP systems and also it can integrate with non-sap systems. Considering a company running SAP ERP, bringing MDG would reduce the training efforts and other time-consuming activities.

Evaluation Lessons Learned

SAP Master Data Governance is a good tool and connects well with other SAP Software. However, it is an expensive product which demands a lot of negotiation to get interesting deal. For this process I would not change, since how goal was achieved successfully. In the end the overall product must bring value to the company.

SAP Master Data Governance Support

SAP Master Data Governance Customer Support Pros and Cons

Pros	Cons
Problems get solved Kept well informed	Slow Resolution Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response

Premium Support

There is no premium support in my company. It improves a lot the service and expedite since you have a representative to support you and intermediate. However, to get this premium support is quite expensive and needs a broader number of systems to be worth it not only MDG. Otherwise, it does not worth it the price.

Exceptional Examples of SAP Master Data Governance Support

I think we have never received an exceptional support from SAP at least based on feedback from colleagues. It always average, they have so many technical components and so many issues that when it reaches to a developer it takes time to get it processed, get the problem analyzed and solved.

Comments

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Recommended with reservations