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Recommended with reservations
November 09, 2020

Recommended with reservations

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SAP Master Data Governance

SAP Master Data Governance was implemented to control the master data governance for material, customer, and vendor. It was initially implemented for Brazil and then rolled out to the USA and Mexico. The main problems were inefficient governance process, bad master data quality, and lack of visibility and control. There was also a big challenge for managing MRO and non-MRO material in the United States with a very complex requirement of description generation.
  • Workflow
  • Rules enforcement
  • Data quality
  • User interface
  • Replication
  • Mass creation of master data
  • Load of customizing into SAP Master Data Governance hub
  • Improved governance
  • Improved data quality
  • Improved visibility
I have no experience with other products.
Usually the customer support takes a very long time to understand what is happening, process your message, and give you a solution, and sometimes you expend a month and you don't get a solution, even with the high priority messages. I believe the customer support in SAP Master Data Governance needs a lot of improvement.
Customers with SAP systems in their landscape can take a lot of advantages from having SAP Master Data Governance in their landscape. It has a very straightforward SAP-based UI, which makes it easier for the users to be trained. To create master data is likely to create a ticket in a service support system.
We believe that SAP Master Data Governance fits well in an SAP landscape with SAP systems. If you get a hybrid landscape with different data models, it requires a bit more effort to get the solution configured. All the existent validations and UI are SAP data model focused. The replication is also straightforward with SAP systems. I would say it is less appropriate if you only have non-SAP systems in your landscape.