Powerful but with a steep learning curve
July 31, 2022

Powerful but with a steep learning curve

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Modules Used

  • Sales CRM

Overall Satisfaction with SAP Sales Cloud

SAP Sales Cloud is used to manage and update sales orders across locations.
  • Managing sales orders
  • Updating sales orders
  • Coordinating sales activities
  • The learning curve for new users is very steep
  • Sometimes there are bugs and orders don't process properly
  • Working with a CRM system forces our teams to follow a specific process, which they previously didn't do
We hope to eliminate redundant processes for the planning department as the sales teams now have to complete many tasks themselves within CRM
It is a powerful product but it takes an initial effort to learn how the software works and for some older / less tech-savvy employees that can be too much

Do you think SAP Sales Cloud delivers good value for the price?

Not sure

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Sales Cloud go as expected?

No

Would you buy SAP Sales Cloud again?

Yes

It is well suited to manage and update sales orders across locations, but it is a steep learning curve for new users / people who are unfamiliar with CRM

SAP Sales Cloud Feature Ratings

Customer data management / contact management
6
Workflow management
6
Territory management
5
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
6
Contract management
6
Quote & order management
6
Task management
5
Customizable reports
6
Role-based user permissions
5
Single sign-on capability
7
Mobile access
5