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SAP Cloud is great product! But together we can improve and take it to next level.
December 21, 2022

SAP Cloud is great product! But together we can improve and take it to next level.

Akhil Jandial | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Service Cloud

We use it for Sales, Service & Dashboard, broadcast etcs

  • CPI integration
  • User Interface
  • Functional Capabilities
  • C4C upgrades are not smooth, it always come with some bugs
  • More functional capabilities (front end) can be introduced - fields addition in standard data source, workflows for OWL screen, Custom Workcenter creation from front end etc.
  • Front end trace with code review
  • Increased third party integrations
  • Improved Customer satisfaction
  • Ticket resolution time is reduced
Great!!
Yes, it has definitely improved the service capabilities but there is a lot of scope to improve

Do you think SAP Service Cloud delivers good value for the price?

Yes

Are you happy with SAP Service Cloud's feature set?

Yes

Did SAP Service Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Service Cloud go as expected?

Yes

Would you buy SAP Service Cloud again?

Yes

This is good product for any industry with limited data but when the data count increases there is an impact on performance, integrations, MDR, workflows, request for external pricing etc.

Using SAP Service Cloud