SAP Service Cloud enhances our company in a positive way
October 03, 2024
SAP Service Cloud enhances our company in a positive way
Score 8 out of 10
Vetted Review
Overall Satisfaction with SAP Service Cloud
We use SAP Service Cloud as a great ally in our daily tasks of deepening ideas aimed at the maximum satisfaction of our clients.
We approach each case thoroughly and that is where we get the most out of SAP service, as it increases service efficiency and improves customer satisfaction through automated ticket categorization and opinion analysis.
With the help of AI we have managed to meet the expectations of clients when they come to us with their main needs.
With the help of AI we have managed to meet the expectations of clients when they come to us with their main needs.
We approach each case thoroughly and that is where we get the most out of SAP service, as it increases service efficiency and improves customer satisfaction through automated ticket categorization and opinion analysis.
With the help of AI we have managed to meet the expectations of clients when they come to us with their main needs.
With the help of AI we have managed to meet the expectations of clients when they come to us with their main needs.
Pros
- simplify tasks
- automate commercial tasks
Cons
- More complete customer experience
- more affordable storage plans
- Enhance case management services
- A little more agility in task automation
- We observed a 35% growth in the speed of our sales processes compared to the previous year.
- The company's ROI had a 15.57% improvement in the last quarter
- Our delivery times were reduced by 20%, generating more satisfied customers
Without a doubt we saw great improvements, the sales team has given us positive feedback on how they can deliver solutions that meet our customers' expectations.
The productivity of the 5 teams we have has increased significantly since using SAP Service Cloud.
We believe that the diversification of tasks has been key to the effective development of our functions.
The productivity of the 5 teams we have has increased significantly since using SAP Service Cloud.
We believe that the diversification of tasks has been key to the effective development of our functions.
Do you think SAP Service Cloud delivers good value for the price?
Yes
Are you happy with SAP Service Cloud's feature set?
Yes
Did SAP Service Cloud live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SAP Service Cloud go as expected?
Yes
Would you buy SAP Service Cloud again?
Yes
Comments
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