Bring your HR Actions to SAP SuccessFactors
Updated July 23, 2024

Bring your HR Actions to SAP SuccessFactors

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Employee Central
  • Recruiting
  • Onboarding
  • Learning
  • Performance & Goals
  • Compensation

Overall Satisfaction with SAP SuccessFactors

We are a full suite organization. We are currently experiencing problems with onboarding rehires and converting contingent workers over to regular employees. Currently, the system will not allow for rehire with old employment history. Also, the system will not allow for you to keep the contingent worker employee number, you have to generate a new one then merge the training records.

Pros

  • Full Suite
  • Customer Support

Cons

  • Know what is needed from customers
  • Employee Self Service
  • Manager Self Service
  • Automatic Job Board postings
We are a global company and have had to build certain rules or workflows different for certain countries and were able to do with the flexibility within SAP SuccessFactors.
The system is user friendly compared to other HRIS
SuccessFactors is up to date with the AI. Also, there are a couple of options of how to use AI with different types of organizations. For ZimVie, we are not there yet but trying to prep our system to get there. During the HR Connect SuccessFactors provided different tools and strategies.
We would like to incorporate AI on the recruiting and onboarding side to help get candidates in the door quicker. Also, we would like AI to help with ESS and MSS as our business is hesitant to put anything extra on the employees or managers.
With SAP SuccessFactors having a full suite capability has made it easy for my organization to select them as our HR System.

Do you think SAP SuccessFactors HCM delivers good value for the price?

Yes

Are you happy with SAP SuccessFactors HCM's feature set?

Yes

Did SAP SuccessFactors HCM live up to sales and marketing promises?

No

Did implementation of SAP SuccessFactors HCM go as expected?

No

Would you buy SAP SuccessFactors HCM again?

Yes

SAP SuccessFactors offers a full suite and allows for employee self service and manager self service. A lot of companies are moving in that direction and SAP SuccessFactors seems to be ahead of the technology curve compared to other HR Systems.

SAP SuccessFactors HCM Feature Ratings

6.9
Employee demographic data
8
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
5
Organization and location management
5
Compliance data (COBRA, OSHA, etc.)
6
Payroll Management ()
Not Rated
7.0
Approval workflow
7
Balance details
7
Annual carry-forward and encashment
7
7.4
View and generate pay and benefit information
8
Update personal information
9
View job history
9
View company policy documentation
5
Employee recognition
6
Asset Management ()
Not Rated
6.0
Report builder
7
Pre-built reports
6
Ability to combine HR data with external data
5
Integration with other HR capabilities ()
Not Rated
8.0
Performance plans
8
Performance improvement plans
8
Review status tracking
8
Review reminders
8
Multiple review frequency
8
Succession Planning ()
Not Rated
4.0
New hire portal
4
Manager tracking tools
4
8.0
Corporate goal setting
8
Individual goal setting
8
Line-of sight-visibility
8
Performance tracking
8
7.4
Job Requisition Management
8
Company Website Posting
8
Publish to Social Media
8
Job Search Site Posting
8
Duplicate Candidate Prevention
6
Applicant Tracking
8
Notifications and Alerts
6

Using SAP SuccessFactors

2500 - Manufacturing
engineering
sales
executives
  • Hire
  • Retain
  • Development
  • Career conversations
  • Promotion boards

Evaluating SAP SuccessFactors and Competitors

  • Cloud Solutions
  • Ease of Use
Would have picked a better integration partner.

SAP SuccessFactors Support

The SuccessFactors support is hit or miss. We have had to escalate tickets because of no response or them not fully reading our responses.
ProsCons
Kept well informed
Slow Resolution
Less knowledgeable
Problems left unsolved
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
Yes, we have preferred success and our customer support rep is amazing and he has to push our tickets along all the time. He does what he can but seems as though his hands are tied in certain situations.
Our customer success partner is amazing and is always prepared. He is very proactive and looking ahead and to the future for our company.

Using SAP SuccessFactors

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Feel confident using
Familiar
Cumbersome
  • Goals
  • Succession
  • Recruiting
  • Learning
Yes - Meh

Integrating SAP SuccessFactors

SAP SuccessFactors has the knowledge on their end. It is some of the other vendors that does not know or understand the integration with SAP SuccessFactors that we have had a difficult time with.
  • DocuSign
  • HireRight
Docusign has been more of a challenge than expected. There are a lot less features than what was told to us. For example, we would like to have DocuSign integrated with the documents within EC.
  • Single Signon
  • API (e.g. SOAP or REST)
Keep them coming. Keep the options open to other vendors and the current ones more options.

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