My experience with SAP SuccessFactors HCM as a Manager of Human Resources
November 10, 2025

My experience with SAP SuccessFactors HCM as a Manager of Human Resources

Leonard Musyoki | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • SAP Commissions
  • SAP Qualtrics Candidate Experience
  • SAP Qualtrics Employee Benefits Optimizer
  • SAP Qualtrics Employee 360 Development
  • SAP Qualtrics Employee Technology Experience
  • Workforce Analytics
  • Performance Management
  • Recruiting
  • Employee Central Payroll

Overall Satisfaction with SAP SuccessFactors HCM

I am the Manager of Human resources in our organisation. We use SAP SuccessFactors HCM to manage our workforce. The product provides us with great features for human resource management, planning, analytics, DMS and talent acquisition. It is easy to deploy and administer the product and has easy data Integration.

Pros

  • The product very intuitive and user-friendly.
  • Easy software customization and integration with other products.
  • Availability of quality vendor support services.

Cons

  • Analytics and reporting systems of the software are not very effective. They fail from time to time.
  • Product pricing is challenge. SAP SuccessFactors HCM premium features are only available to businesses and organisations that can afford the high cost.
  • The software has helped us to solved key challenges in human resource management by providing us with a cloud based system that has streamlined all our core processes.
  • Use of the product in our organisation has guaranteed transparency by ensuring production of deep and more unified human capital management reports.
  • SAP SuccessFactors HCM has automated many of our complex manual processes which has ensured accuracy and speed in service delivery.
Operational efficiency of the software especially in HR processes management.
Good integration with our external systems.
SAP SuccessFactors HCM is very flexible and easy to configure.
Software implementation is pretty simple compared to that of other tools.
We have not incorporated SAP Business AI in our into our systems but we are eyeing on doing so in the near feature. I will be ready to share my experience after a successful integration and incorporation.

Do you think SAP SuccessFactors HCM delivers good value for the price?

Yes

Are you happy with SAP SuccessFactors HCM's feature set?

Yes

Did SAP SuccessFactors HCM live up to sales and marketing promises?

Yes

Did implementation of SAP SuccessFactors HCM go as expected?

Yes

Would you buy SAP SuccessFactors HCM again?

Yes

SAP SuccessFactors HCM is very easy to use and has a straightforward user interface.
Software flexibility and ease in configuration.
Integration of the product with many softwares ecosystems.
Vendor support services providers respond to users queries promptly.
SAP SuccessFactors HCM is adaptive and scalable solution for human capital management.

SAP SuccessFactors HCM Feature Ratings

8.9
Employee demographic data
8
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
9
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
8
9.3
Pay calculation
9
Support for external payroll vendors
9
Off-cycle/On-Demand payment
9
Benefit plan administration
10
Direct deposit files
8
Salary revision and increment management
10
Reimbursement management
10
8.7
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
8
8.8
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
8
Employee recognition
9
Asset Management ()
Not Rated
9.0
Report builder
10
Pre-built reports
8
Ability to combine HR data with external data
9
Integration with other HR capabilities ()
Not Rated
9.0
Performance plans
9
Performance improvement plans
9
Review status tracking
9
Review reminders
8
Multiple review frequency
10
9.0
Create succession plans/pools
9
Candidate ranking
8
Candidate search
10
Candidate development
9
9.5
New hire portal
9
Manager tracking tools
10
8.8
Corporate goal setting
9
Individual goal setting
9
Line-of sight-visibility
9
Performance tracking
8
8.4
Job Requisition Management
9
Company Website Posting
8
Publish to Social Media
7
Job Search Site Posting
9
Duplicate Candidate Prevention
10
Applicant Tracking
8
Notifications and Alerts
8

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