Pretty Good for certain use cases!
Updated October 29, 2021

Pretty Good for certain use cases!

Adrienne Barnard | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Sapling HR

We utilize Sapling HR as a more user friendly and intuitive layer on top of ADP Workforce Now and as a partner in digital onboarding for new hires.
  • Time off management
  • On demand reporting
  • Onboarding workflow management
  • Offboarding workflow management
  • Deeper data management/review - dashboard experience could be better and deeper
  • Ability to drill into reports within the tool- right now it takes you out to a sheet to view
  • Org planning/org chart sharing
  • Time off management
  • Workflow management
  • Reporting
  • Human data repository
  • More people want to interact with the tool so we're better able to manage some processes
  • Saves us a headcount on some of the things it can automate
  • We don't have the ability to provision every account with them even though they said they could (slack) so we still need to do some manual work on account provisioning
Very very similar- it is not worth switching from one to the other unless you want to have payroll in the same tool.

Do you think Sapling HR delivers good value for the price?

Yes

Are you happy with Sapling HR's feature set?

Yes

Did Sapling HR live up to sales and marketing promises?

No

Did implementation of Sapling HR go as expected?

Yes

Would you buy Sapling HR again?

Yes

I think for specific use cases it makes a lot of sense- I would blindly recommend it to anyone- I think it serves a purposes- has areas of growth potential and does some things well. So I'd want to spend some time understanding the users needs before recommending. That said- for a team that is locked into ADP I think it serves a great purpose as ADP is very non-user friendly for the average employee. And for a team that needs some workflows more automated because they don't have people to manage process, it is really helpful.

Using Sapling HR

84 - Everyone uses it. The admins all sit in Business Operations
3 - HR Generalist, Accounting & Operations specialist and a Biz Ops Leader
  • Automation of employee lifecycle activities
  • Storing employee data
  • Dashboard for employee info
  • To create workflows to support changes in the org
  • To automate the onboarding experience for employees
  • To track fun facts and data about our team
  • Give managers more control on employee changes
It is hard to rip out and replace systems and Sapling is doing what we need.

Evaluating Sapling HR and Competitors

  • Price
  • Product Features
  • Product Usability
We wanted something that had the features we were looking for to drive reporting and automation.
I would likely look at a few more vendors. We only looked at Sapling and it seemed to do what we needed. I know there are a lot of products on the market though and I may go deeper on others in the future.

Sapling HR Implementation

If you have someone internally that can run it that definitely helps!
Yes - I believe so- thought I didn't run it- someone on the team did.
Change management was minimal
  • just time to get it done
  • planning to roll it out to the team

Sapling HR Support

I got what I needed from some chatting recently - but I know others on the team have had trouble getting support quickly.
ProsCons
Good followup
Problems get solved
No escalation required
Support cares about my success
Quick Initial Response
None
no- we have a team capable to that.
I think our sales person was exceptional. she went above and beyond in getting to know our use case and providing us with thoughtful and honest responses to help support us seeing that the tool could provide what we needed.

Using Sapling HR

There are some features and aspects of the tool that don't quite make sense. Like- when you update someone's comp- you have all these additional fields that if you leave the data in there it appears as if you're trying to update that too- but really it is the same- I wish you could just mark no change so the data stuck.
ProsCons
Relatively simple
Technical support not required
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • reporting
  • requesting time off
  • viewing employee profiles
  • workflow requests
  • giving developer access/api