Item: Scale Computing Platform
Rating: 10
Author: Rex Knepp

Overall Satisfaction with Scale Computing HC3

Use Cases and Deployment Scope

We use Scale Computing HC3 as our core for hosting our in-house web-based insurance policy and claims management system as well as supporting our users with their general office computing requirements. We have hundreds of independent insurance agents that access our system and we warehouse millions of documents.

Pros and Cons

Pros

The Scale Computing HC3 system is so easy to maintain. We came from another virtual system and the difference in administration is huge. The time we save in maintaining this system allows us to spend more time on other network tasks.
We are using the snapshot feature as part of our DR plan. Here again, it is very easy to configure the snapshot plan and the way that Scale manages the snapshots does not require large amounts of additional storage.
When we installed the HC3 system, it took longer to mount the equipment in the rack and cable it then to have the system online. Management is very simple using their web-based interface.

Cons

One of the things we have to do is manage a group of virtual drives that are attached to our Windows servers. With growth, we find that we need to increase the size of some of these drives. The method used by the HC3 system is cumbersome. I will say that I believe that this has changed in the latest firmware upgrade we did, but I haven't had a need to try it since we did the upgrade recently.

Support Rating

I haven't needed their support very often, but when I have needed it, my issue was resolved quickly and correctly.

Return on Investment

With the HC3 system being an "all-in-one" solution, the costs are lower than what we had with our previous virtual system with all of the licensing costs needed for that other system.

Likelihood to Recommend

For a company the size of ours, the Scale Computing HC3 system fits very well. We do not have a large IT staff and ease of management of the system means that we have time to use on other tasks. Another big plus is that management tasks are very intuitive and when I've needed assistance, I was able to find what I've needed from their knowledge base.

Comments

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Craig Theriac
(Vendor Representative) commented 4 years ago
Thanks for the review! On the growth comment, you are correct that expanding virtual disks was added as of the 8.5 release of HyperCore last year. Please let us know if you have any questions in using that feature or anything else.

Scale Computing HC3 is easy to use and maintain!