Works well for a good price, much better than any alternative.
July 26, 2016

Works well for a good price, much better than any alternative.

Peter Z | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

Quick management of all of our POS terminals, having the ability to interact with users. Remote command line is very nice, make quick work quicker.
  • Central web interface is nice
  • User and machine management is very detailed and many options for security
  • Video quality is good, but seems to lag for me more so than other options, TeamViewer specifically was much smoother.
  • I feel like there should be a display driver like some other remote have to clean up the lag and quality
  • Would love a non-web based app to run.
  • Plan is cost effective compared to others.
  • Not having to literally hold someones hand? It's remote support, the ROI is easily worth it.
Replaced TeamViewer. Pricing is just as good, and you don't have to worry about your account getting hacked is a plus... Outside of not having an stand alone program to manage computers (you have to use the web interface) it works just as well and better.
I can't think of a situation where it wouldn't work well. Pricing and plans are vast, there should be a suitable cost effective option for anyone.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
8
File transfer
8
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
9
Session record
Not Rated
Annotations
10
Monitoring and Alerts
10
Multi-platform remote control
10