ScreenConnect - Excellent remote support tool
July 26, 2016
ScreenConnect - Excellent remote support tool
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ScreenConnect
ScreenConnect is being used by our IT team to support remote workers around the world. We are running a mixture of Windows and Mac machines and ScreenConnect is used to support all these. As a small company quick access to remote machines is very handy.
- Very easy to deploy and install, the setup process is simple on both Windows and Mac.
- Simple easy to use control interface supporting all platforms easily.
- Software is lightweight on the remote PCs, and does impact on the users we support.
- Rich selection of control options and addons for the system.
- Some areas of the admin screens can be complex.
- AD and website deployment system would be handy.
- Removes the need for lengthy calls with non-technical remote staff.
- Provides an easy way to keep our IT function in the UK and support remote offices.
- Significantly reduced the deployment time of new software to remote machines.
When comparing [other solutions], ScreenConnect offered a significantly better features to cost comparison to other products. The multi-platform support was excellent and deployment was quick and very easy.