ScreenConnect - Excellent remote support tool
July 26, 2016

ScreenConnect - Excellent remote support tool

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

ScreenConnect is being used by our IT team to support remote workers around the world. We are running a mixture of Windows and Mac machines and ScreenConnect is used to support all these. As a small company quick access to remote machines is very handy.
  • Very easy to deploy and install, the setup process is simple on both Windows and Mac.
  • Simple easy to use control interface supporting all platforms easily.
  • Software is lightweight on the remote PCs, and does impact on the users we support.
  • Rich selection of control options and addons for the system.
  • Some areas of the admin screens can be complex.
  • AD and website deployment system would be handy.
  • Removes the need for lengthy calls with non-technical remote staff.
  • Provides an easy way to keep our IT function in the UK and support remote offices.
  • Significantly reduced the deployment time of new software to remote machines.
When comparing [other solutions], ScreenConnect offered a significantly better features to cost comparison to other products. The multi-platform support was excellent and deployment was quick and very easy.
ScreenConnect works well in our remote IT support environment, however I think it would also work well in a remote customer support environment. We found the deployment quick and easy to remote users.

ConnectWise Control Feature Ratings

Screen sharing
9
File transfer
8
Instant message
8
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
9
Remote management of servers & workstations
9
Centralized management dashboard
9
Annotations
9
Multi-platform remote control
10