From TeamViewer to ScreenConnect in a small business environment
July 28, 2016

From TeamViewer to ScreenConnect in a small business environment

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

We use it to support our desktops and mobile users, as well as our server infrastructure.
  • Very lightweight program.
  • Easy to deploy.
  • Easy to manage.
  • Fast.
  • Mobile app needs some work, especially with the mouse.
  • Would be nice to automatically lock/logoff at end of session.
  • Overall it will cost us more because of the recurring license fee. We moved over from TeamViewer which had a one-time fee (excluding upgrades).
TeamViewer due to the reported breach earlier this year. Other than that, we were very happy with it. All things being equal, we find TeamViewer a little easier to use (maybe due to our short time with SC). That may change in the future.
Well suited for: Remote support, unattended support, ad hoc support.
Not well suited for: Streaming remotely (audio/video), situations where high screen fidelity (resolution) is required.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
8
Initiate remote control from mobile
8
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
9
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
7