ScreenConnect - Simple remote control
January 31, 2017

ScreenConnect - Simple remote control

Ryan Flud | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

We use Screenconnect as an easy way to access systems that we support. It gives us a machine that is locally connected to the network we need access to without the need for a VPN account.
  • Quick remote access is key to our work. ScreenConnect offers a great solution to enable that access and use it as needed.
  • File transfer to and from the remote machine is an important feature.
  • The ability to have multiple people viewing a single machine at the same time helps with training new team members.
  • I am not a Mac user but a few on my team are. I hear from them that the functionality isn't great on the Mac platform.
  • Better security on the mobile app. Once you've logged in then the application is open and anyone can access your machines. If you lose your phone you could be vulnerable to someone accessing your machines without knowing your credentials.
  • I know the pricing model has changed since we became a customer so I can't really speak to the ROI as it stands now.
LogMeIn, Labtech, TeamViewer and several others. ScreenConnect is extremely easy to use and the price point was very good so that made them the easy choice.
When you need an easy way to access remote machines, ScreenConnect is hard to beat. In some uses customers are uncomfortable with the use of this sort of application and require using a VPN connection instead.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
9
File transfer
7
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
8
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
9
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated