ScreenConnect Review
February 13, 2017

ScreenConnect Review

John Janssen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

ITSN uses ScreenConnect to assist users that are not part of our corporate network. It simplifies support by providing remote access vs. telephone support. Support call time dropped dramatically while increasing customer satisfaction.
  • SImple
  • Quick
  • Cost effective
  • ScreenConnect has helped my business be more efficient and cost effective - allowing our work from home employees more time to do what they want - while keeping productivity up.
  • Always happy when things get cheaper
  • Increased efficiency of technicians through support for multiple sessions
  • Efficiency gained through fast connection time and remote session speed
  • Overall software cost
[It's well suited for] onboarding customers into our corporate network.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
10
File transfer
Not Rated
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated