ScreenConnect makes a great API
April 14, 2017
ScreenConnect makes a great API
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ScreenConnect
We have a medical data portal that is used by remote neurologists to view a technician's computer in an operating room while the technician monitors spinal surgeries. We rely on ScreenConnect to be robust enough to maintain a real-time viewing of the remote computer's screen. We have about 4000 users with maybe 200 surgeries going on at any one time, all using Screenconnect that we built into our priority chat application.
- With the API, we were able to incorporate ScreenConnect directly into our chat program to make it seamless for the remote physicians to connect to their technicians.
- We have used other screen sharing programs in the past and even currently, like Join.me. With ScreenConnect, we have a license to run the software on our server plus I have an individual screenconnect license for general screensharing like when I do demos. We love this for the API that we use with our own chat program but I do find myself still using Join.me more often than ScreenConnect for doing demos. Join.me does have a better interface and I noticed that with ScreenConnect, I would get more delays or drops than Join.me when I use it for doing trainings or demos. However, for the API and running it on our servers for our clients, it is extremely solid.
- The license for the API is fair and works well. We looked at Join.me, which did not have a good API in our view. We use Join.me API for about a year and was not happy with it. ScreenConnect was by far better. Others that we looked like Bomgar were too pricey and with poor reviews. Gotomeeting and gotoassist are too complicated - we like a simple interface, which ScreenConnect has.
Pretty much the same answer to your previous question. For our use, the API is very well done and allows us to control the features that we needed for our application. It is a simple interface with simple controls and fairly fast connections. I don't recall off hand what the download says when a remote user connects but I do wish that was customizable to say our company name or even ScreenConnect as some clients will ask what software is being downloaded on their computer.