Disgusting decision making by Sendinblue
June 01, 2020

Disgusting decision making by Sendinblue

Emi Howell | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sendinblue

My company is trying to use Sendinblue as a way to reach our customers. We are a company who makes life saving equipment for the military and UK government, and during current times we have changed everything in order to save lives against the pandemic. Meaning that we are now manufacturing hand sanitiser, masks, gowns, etc. We supply to the NHS and other large companies. Companies have asked us to keep them up to date with new products, and we want to be able to email our subscribers with anything that may interest them. This is why we wanted to use Sendinblue, as to not clog up our email. After a very long setting up process, Sendinblue not making it very easy, our team all using their time to learn how to use it we went to send our first campaign. It would not send.

I raised another ticket with Sendinblue and they came back saying they will not validate our account due to the fact we are marketing COVID-19 products! They are literally stopping us from trying to protect peoples lives. If you look into BCB international we are a protective equipment company, therefore, we have always made masks, etc. We have now completely changed our factory into also making hand sanitiser to help protect the people of the UK. We are the NHS main suppliers for hand sanitiser and other PPE.

If this is an actual decision, with a reasonable thought process behind it, why is this not on their website? My team has now lost work hours setting up the account, building a campaign and teaching 6 members of team how to use it. Therefore we should also be reimbursed for these hours lost.
  • It lets you send to multiple people at once.
  • It lets you have as many customers as possible.
  • It won't let us send emails to people who have subscribed, about life saving products.
  • It is incredibly difficult to set up.
  • It took two hours for the "verify your email" email to come through, therefore not letting me access it for two hours.
  • There is no phone number to call them on.
  • They are not helpful.
  • It isn't letting me use it due to ridiculous reasons.
Sendinblue advertises itself as being better than Mailchimp, which if you think about it is awful advertising campaign, putting one company down to raise another. But despite this, Mailchimp actually lets people use their account for good whereas Sendinblue seems to be doing the opposite. Plus Mailchimp is easier to use and navigate around, and doesn't take a long time to set up. The only downside is that you can't have unlimited contacts which is why we changed to Sendinblue.
They have told us that they will not validate our account due to the fact we are marketing COVID-19 products!

Sendinblue Feature Ratings

Dynamic content
Ability to test dynamic content
Mobile optimization
List management
Triggered drip sequences
Standard reports