Great price and extensive functionality, but not all of it is good and support is mediocre
March 31, 2020

Great price and extensive functionality, but not all of it is good and support is mediocre

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sendinblue

I'm a solopreneur. SendinBlue sends out my transactional emails, newsletter emails, autoresponder emails, and even all of my Wordpress-generated emails like password resets and blog comments.
  • Affordable.
  • Handles all types of emails, from receipts to newsletters.
  • Inconsistent support, occasionally helpful, but often quite poor.
  • Your emails will be marked as spam if you don't buy their dedicated IP.
  • Quite a few bugs and things that just don't work the way you'd hope.
  • I don't know, I'm saving money on email but I'm wasting a lot of time.
AWeber was getting old and clunky but there were fewer problems with them. That said, they're quite a bit more expensive than Sendinblue and they don't handle transactional emails.
I love the price and the fact that it handles all of my emails. I don't love that I've had to submit more than 50 support requests in my first 5 months with them due to many problems. I do hope it will be worth all the trouble in the end but it has been very frustrating. It's definitely not a seamless experience, so before you decide to switch, make sure you're ready for multiple problems.

Brevo Feature Ratings

WYSIWYG email editor
7
Dynamic content
9
Ability to test dynamic content
10
Mobile optimization
9
Email deliverability reporting
6
List management
4
Triggered drip sequences
5
Standard reports
5